Patient Experience App

Designed to optimise the experience for patients seeking diagnosis, treatment and care in the hospital

This innovative mobile application has been designed to optimise the patient’s journey as they seek diagnosis, treatment or care in a healthcare facility.

The capabilities of this application are best demonstrated using the following hypothetical scenario.

The user receives a notification on their smart phone where they are reminded of an upcoming outpatient appointment at their local hospital and provided with an estimated travel time. The user acknowledges receipt and provides confirmation of their intention to attend via the app.

As the patient approaches the hospital, the app suggests which car park they should park in based on currently availability. Once they enter the hospital, the app will prompt the user to activate the hand nearby hygiene station. The patient can then activate way-finding mode which will direct them to the appropriate department via an interactive map displayed on their smartphone. Once onsite, the user can view the estimated wait time and has the option to auto check-in to the department without having to sign in at the reception desk. If the wait time is long, the app will generate a QR code and prompt the patient to visit the cafeteria for a $2 coffee while they wait.

When the patient is approaching the front of the queue, they receive a notification prompting them to head to their appointment in the department, again, activating way-finding if required.

After the appointment, as the patient approaches the exit, they are prompted once more to clean their hands using the hand hygiene station. Their compliance is recorded as a positive interaction if they come within 50cm of the beacon affixed to the soap dispenser.

Once the patient journey has concluded, the patient is surveyed about their most recent hospital experience with a simple 5 star rating and given the opportunity to submit a complaint or compliment.

The above demonstrates just one way a hospital could utilise such an application, however the solution could be tailored and branded to meet the requirements of any healthcare facility.

Benefits include

  • Patients are equipped to better manage their appointment schedule, reducing the likelihood of missed appointment
  • A reduction in the amount of time spent in the hospital
  • A reduction in hospital acquired infections, resulting from the promotion of hand hygiene best practices and prompting of patients to use the hand hygiene stations as they leave and enter particular areas of the hospital
  • Allows for patient hand hygiene compliance reporting
  • Historic patient/visitor location reporting could prove valuable in the event of an outbreak of highly contagious disease or infection
  • Automated check-in allows outpatients to get a coffee from the cafeteria whilst they wait, instead of gathering in the often overcrowded outpatient waiting areas
  • Accurate way-finding alleviates the stress of trying to locate a department in a large unfamiliar hospital
  • Mobile way-finding is easier to use and does not require the use of large and expensive way-finding monitors often located in hospital corridors
  • Improve the quality of survey data & capture complaints/compliments in real time
  • Ease the strain on the hospital car-parking, particularly in large overcrowded hospital carparks
  • Acquisition of valuable real time data about the patient journey which could be used for time-motion studies